Hotjar Review – Best Free Feedback Collector Tool

In my opinion, Hotjar is one of the best free feedback collection tool available out there. I pretty much like to use it on each and every website that I design. 

Here I will show you the basics of what Hotjar is, what it does, how it works and why is it used. I believe that getting feedback from our customers or clients should be the number one priority for all of us. There are times where we think that everything is fine with the website, but when customers are navigating, they seem to find some pain points or they might have ideas that may lead to generate more business or drive more traffic to your site. And not just that, sometimes people might even want to appreciate the content or some specific sections of your website. That’s where Hotjar tool comes handy. 

Installing Hotjar is pretty simple. Just go to Hotjar official website and sign up for a new account. There are different price plans available for you depending on how big and busy your site is. The 3 different pricing modules are: 

1. Personal 

1. Business 

1. Agency 

Under Personal, you have the following two price plans: 

1. Basic: 2,000 pageviews/day – Free Forever 

1. Plus: 10,000 pageviews/day – $29/month 

Under Business, you have the following price plans available: 

1. 20,000 pageviews/day – $89/month 

1. 50,000 pageviews/day – $189/month 

1. 120,000 pageviews/day – $289/month 

1. 400,000 pageviews/day – $589/month 

1. 800,000 pageviews/day – $989/month 

1. 2,000,000 pageviews/day – You can contact them for pricing details 

Under Agency, you’ll have multiple discounted pricing options that can be found here. 

Hotjar provides the following features: 

1. Heatmaps – Click heatmaps, move heatmaps, scroll heatmaps, download and share heatmaps and heatmaps split by device type 

1. Visitor Recordings – Replay sessions of real site visitors, tag recordings, view user actions and take notes, share recordings with anyone, easily filter your recordings and suppress keystrokes and text 

1. Conversion Funnels – Define unlimited steps and watch recordings of dropoffs 

1. Form Analysis – Visualize form and field engagement, identify problematic fields and view drop-offs and submission stats 

1. Feedback Polls – Get feedback directly from site visitors, multiple question types including NPS, visualize feedback and results and customizable widget 

1. Incoming Feedback – Feedback with context, visual feedback dashboard, sentiment monitoring across all pages and customizable widget 

1. Surveys – Create easy to use, cross-device surveys, multiple question types including NPS, easily invite site visitors to participate and visualize results per question 

1. Recruit Test Users – Recruit participants directly from your site, easily view details of respondents and customizable widget 

The entire feedback widget is GDPR compliant and comes with an easy to install WordPress plugin . So feel free to give it a try and transform your website into a nice feedback gathering tool using this great widget.